Frequently Asked Questions

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How long will the silver plating last?

It will last a long time, 15 to 20 years if stored and cleaned properly.

How should I store my silver?

In an air tight hutch would be ideal. Do not wrap in cellophane, as it locks the air in, and the pieces tarnish faster. We sell the anti-tarnish cloth which is excellent for wrapping or making bags for your silver pieces. We also sell Hagerty protection strips that you can put into a cupboard or drawer.

Can I put my silver in the dish washer?

No, the bleach in the soap and the hot water will discolour the silver and will put pits in it. The stainless steel from the knives affects the silver too, and also, the blades will come apart from the knives.

What do you do to the inside of copper pots?

We re-silver the inside. It’s healthier, and it’s a better heat conductor for cooking.

Can you put something on my brass lamp after you clean it, so it won’t tarnish?

Yes, we can lacquer it, and it will stay like that for years to come.

Can I change my door hardware from brass to a different colour?

Yes, you can. Brushed satin nickel or shiny nickel are very popular now, and the good thing about re-plating it is that the holes still fit.

My jewellery looks awful. What can I do?

We can re-plate it in 24K gold or re-silver it so it looks new again.

How do we know when to pick up our pieces?

We call you on the phone and leave you a message if you are not home.

What payment methods do you take?

We only accept cash, cheques and email money transfers. Credit cards and debit cards are not accepted.

Are you open Saturdays?

Unfortunately, we are closed Saturdays, Sundays and all statutory holidays. We are open Monday to Friday from 9:00 AM to 5:00 PM!

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